THE PIANO SCHOOL is committed to protecting and respecting your privacy.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. The rules on processing of personal data are set out in the General Data Protection Regulation (the “GDPR”).


  1. Who are we?

The Piano School is the data controller of the personal data you provide us. This means we decide how your personal data is processed and for what purposes. Our address is: 37 Brentwood Avenue, Finham, Coventry, CV3 6FL. For all data matters contact Catherine Cossey at


  1. Why do we process personal data?

We need to process personal data in order to provide you with the services for which you have engaged us and to keep you informed of news, activities or events relevant to you. The data you provide us with will also be processed to maintain our accounts and records and to manage our employees.


  1. What information do we collect?

The Piano School collects a range of information. This may include your name, address, email address, date of birth, details of medical conditions or special educational needs, and ongoing academic records. We may also want to record, film and/or photograph students in lessons or at The Piano School events.

We collect this information in a variety of ways including through the contact details form filled in when lessons commenced and the re-enrolment form filled in each summer.


  1. Who has access to the data?

Your personal data will be treated as strictly confidential; it will be processed by The Piano School in the UK and will be shared only where necessary. Some data is passed on to the individual teachers who work with you and may also be shared with third party organisations such as our accountant, bank, email campaign company and exam boards.


  1. How long do we keep your data?

We keep your personal data for no longer than reasonably necessary. Generally, your personal data will be kept for a minimum of 6 years. At the end of that period or once you withdraw your consent your data will be deleted or destroyed if it is no longer required for the lawful purpose for which it was obtained.

Copies of exam mark sheets kept for teacher development purposes will be kept by the teacher indefinitely. At the point of you stopping lessons with us any mark sheets kept will be anonymised.


  1. Providing us with your personal data

You are under no statutory or contractual requirement or obligation to provide us with your personal data. However, if you do not provide the information, The Piano School may not be able to provide you with the services you require.


  1. Your rights

Unless subject to an exemption under the GDPR, you have number of rights with respect to your personal data. You can:

  • request a copy of the personal data which we hold about you;
  • request that we correct any inaccurate or incomplete personal data;
  • request your personal data is erased where it is no longer necessary to retain such data;
  • withdraw your consent to the processing at any time or request a restriction is place on further processing;
  • request that we provide you with your personal data and, where possible, transmit that data directly to another data controller, (known as the right to data portability);
  • object to the processing of personal data where The Piano School is replying on its legitimate interests as the legal ground for processing.

To exerise any of these rights, email Catherine Cossey at


  1. Further processing

If we wish to use your personal data for a new purpose, not covered by this Data Privacy Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions.

If we make any changes to our privacy policy in the future we will notify you by email.


  1. How to make a complaint

If you would like to exercise any of your rights or have a query or complaint please contact

If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England.